Privacy Policy

OnSight AI ("Company," "we," "us," or "our") is committed to protecting the privacy and security of personal information collected from our Partners, Clients, and End Users (collectively, "you"). This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with our AI-powered platform, AR-integrated services, software tools, and related offerings (collectively, the "Services"). This Policy is incorporated into, and governed alongside, our Terms and Conditions.

1. Information We Collect

1.1 Information You Provide

We collect personal and business information you provide directly when you register, onboard as a Partner, or use the Services, including:

Full name, job title, and contact details (email address, phone number, mailing address)
Company name, business registration information, and billing details
Account credentials and authentication information
Communications, feedback, and support inquiries submitted to OnSight AI

1.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain technical and usage information, including:

Device identifiers, IP addresses, browser type, and operating system
Log data, access timestamps, and session activity
AR session metadata, platform interaction data, and feature usage analytics
API call logs and SDK usage metrics from Partner integrations

1.3 Information from Third Parties

We may receive information about you from authorized third-party sources, such as:

Hardware manufacturers or distribution partners with whom you have a relationship
Identity verification and fraud prevention providers
Business intelligence and analytics services used to enhance platform performance

2. How We Use Your Information

OnSight AI uses the information we collect for the following purposes:

2.1 Provision and Improvement of Services

To deliver, operate, and maintain our AI platform, AR tools, and associated software
To authenticate users, manage accounts, and process transactions
To troubleshoot, diagnose, and improve platform performance and reliability
To develop new features, products, and service capabilities

2.2 Communications and Support

To respond to inquiries, technical support requests, and Partner communications
To send administrative notices, service updates, and material changes to terms
To deliver relevant product announcements, training resources, and partnership updates

2.3 Legal and Compliance

To comply with applicable federal, state, and local laws and regulations
To enforce our Terms and Conditions and protect the rights of OnSight AI and its Partners
To detect, prevent, and investigate fraud, unauthorized access, or security incidents
To fulfill obligations under binding arbitration or legal proceedings governed by Arizona law

3. Disclosure of Information

3.1 Authorized Partners and Service Providers

We may share your information with authorized Partners, contractors, and service providers who assist us in delivering the Services, subject to confidentiality obligations consistent with Section 5 of our Terms and Conditions. These parties are permitted to use your information only as necessary to perform their functions.

3.2 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of substantially all of OnSight AI's assets, your information may be transferred to the acquiring entity. We will provide notice before your information becomes subject to a materially different privacy policy.

3.3 Legal Requirements

We may disclose your information when required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect the rights, safety, or property of OnSight AI, our Partners, End Users, or the public.

3.4 No Sale of Personal Information

OnSight AI does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.

4. Confidential Information and Data Security

OnSight AI treats all personal and business information as Confidential Information consistent with the obligations set forth in Section 5 of our Terms and Conditions. We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

Security measures include, but are not limited to:

Encryption of data in transit using TLS/SSL protocols
Access controls, role-based permissions, and multi-factor authentication
Regular security assessments, penetration testing, and vulnerability monitoring
Incident response procedures and breach notification protocols

Notwithstanding our efforts, no security system is impenetrable. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain our business relationship with you, and comply with our legal obligations. In accordance with the confidentiality provisions of our Terms and Conditions, obligations relating to Confidential Information survive termination of any agreement for a period of five (5) years. Upon expiration of the applicable retention period, we will securely delete or anonymize your information.

6. Cookies and Tracking Technologies

Our platform and associated web properties may use cookies, web beacons, and similar tracking technologies to enhance functionality, analyze usage patterns, and improve the user experience. You may configure your browser to decline cookies; however, certain features of the Services may not function properly without them.

We use the following categories of cookies:

Essential cookies – required for platform authentication and core functionality
Analytics cookies – used to understand platform usage and improve performance
Preference cookies – used to remember your settings and personalization choices

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights with respect to your personal information, including:

The right to access and receive a copy of the personal information we hold about you
The right to correct inaccurate or incomplete information
The right to request deletion of your personal information, subject to legal retention obligations
The right to object to or restrict certain processing activities
The right to data portability where technically feasible

To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to verified requests within the timeframe required by applicable law.

8. Children’s Privacy

The Services are intended for business use by adults and are not directed to children under the age of 13. OnSight AI does not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Third-Party Links and Integrations

Our Services may contain links to or integrations with third-party websites, applications, or platforms (including hardware manufacturer portals and field service tools). OnSight AI is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. International Data Transfers

OnSight AI is headquartered in Phoenix, Arizona, and our Services are governed by the laws of the State of Arizona. If you are accessing the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to such transfer in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

OnSight AI reserves the right to update this Privacy Policy at any time. Consistent with Section 12.2 of our Terms and Conditions, we will notify Partners and registered users of material changes with at least thirty (30) days’ advance notice. Continued use of the Services following the effective date of a revised Privacy Policy constitutes acceptance of the updated terms.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

OnSight AI – Privacy Office

Email: info@onsightai.com

Address: Phoenix, Arizona, United States

Website: www.onsightai.com